Refunds policy


Returns Goods

You can return any unused products free of charge within 28 days for a refund or replacement on presentation of your receipt. Unfortunately, we aren't able to exchange products.

Items must be in original condition, including both inner and outer packaging where applicable.

We cannot refund or replace any used items unless they are faulty.

This does not affect your statutory rights.

Please send your returns to the following address, clearly stating your name, address and account number.

Product Returns

Shine Medical 

21 Gordon Road 



Damage or shortfall must be notified within three days of receipt, please call us on 01157842500



All the services that purchased online only can be provided if:

-At Shine Medical clinic locations:

Nottingham: 21Gordon Road NG2 5LL

Leicester : 51-57 East Bond Street , LE1 4SX

- You Will require prior treatment consultation with Doctor 

- Subject to refund if there is medical or aesthetic contraindication to have treatment.

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